Return and Exchange Conditions:

All products sold on www.casabony.com are under our company's warranty. www.casabony.com follows the Consumer Protection Law in return processes. For all purchases made on www.casabony.com, it is required to open the package containing the product in the presence of the courier and create a report for any missing items. The general conditions for a product to be eligible for return are as follows:

• The product must be unopened, and its box must be undamaged for a return.
• However, some categories on www.casabony.com may have different return conditions due to the nature of products and services.
• When returning the products, include a note stating the reason for the return and your invoice to facilitate statistical analysis.

If the invoice for the product you want to return is corporate, you must send it along with the company-issued return invoice. The return invoice should be issued without including shipping costs (as unit price + VAT). Corporate orders that are not accompanied by a return invoice cannot be processed. If any damage, breakage, destruction, tearing, use, or other conditions are detected in the product and its packaging, and if the product cannot be returned in its original condition when delivered to the customer, the product will not be accepted for return, and the price will not be refunded. If products returned to www.casabony.com meet the return conditions, the refund of the product amounts will be processed within 3 business days after the product reaches us. The reflection time of the refund to your account is at the discretion of your bank. Refunds to credit cards are typically completed within 1-3 weeks, while bank transfers are reflected in the account within 1 week. If there is no fault on the part of the sender in the return process, the shipping fee will be paid by the buyer.

Return Period:

In general, you can return the products you purchased within fourteen (14) days from the date of purchase, in their original condition without cutting their tags, washing, or applying any practices that would disrupt their resellability.

If you want to cancel orders for products before the shipment is made without stating any reason, you can request cancellation by sending an email to [email protected] or by using the order return section in the contact forms. After approval, the amount you paid will be refunded to your credit card within 7 business days without any issues.

Before sending the product to us, please fill out the return form sent with the invoice and send it to us with our contracted courier. Confirmation information will be notified to you by phone or email. If the products delivered to our service comply with the return conditions, the refund of the product amounts will be processed within 3 business days after the product reaches us.

Problems Arising from Delivery:

In case of a damaged package:

• Damaged packages should not be accepted, and a report should be created with the courier company representative.
• If the courier company representative thinks the package is not damaged, you have the right to check if the package is opened and the products are delivered undamaged and request the situation to be documented with a report.
• Once the package is accepted by you, the courier company is considered to have fulfilled its duty properly.
• If the package is not accepted and a report is created, the situation must be reported to [email protected] as soon as possible. After the notification, a new and healthy delivery will be arranged as soon as possible.